Heroes Strike - Modern Moba

Refund Policy Welcome to our official Heroes Strike – Modern Moba site. We value our community and strive to offer a smooth and fair experience for every player. This policy outlines how refunds are handled for all purchases made through our platform. Please review it carefully before completing any transaction. 1. Virtual Goods and In-App Purchases All digital items acquired through our platform — including heroes, cosmetic upgrades, strike cards, in-game currency, or event passes — are considered final and non-refundable once the purchase is confirmed and delivery is successful. These items are digitally consumed and tied directly to your game account, making reversal technically and practically impossible after activation. 2. Erroneous Transactions If you believe you’ve made an unintended purchase, we encourage you to contact us as soon as possible. While we do not guarantee refunds for mistaken buys, we will review each request individually, taking into account: Whether the item was used or claimed The time elapsed since the transaction Previous refund activity on the account Approved refunds may be issued in the original form of payment or as in-game credit, depending on the situation. 3. Subscription Features (If Offered) In the case that our platform provides any subscription-based content — such as premium matchmaking, exclusive hero trials, or member-only rewards — users are free to cancel at any time. However: Refunds are not issued for partially used subscription cycles Access to premium features remains active until the current billing period ends If you’ve experienced a billing error or unintentional renewal, please let us know promptly so we can investigate. 4. Technical Failures and Delivery Issues If a purchase failed to deliver or was impacted by a service issue (such as server errors or connectivity interruptions), you may be eligible for a refund or a replacement. In such cases, we ask for: A detailed description of the issue Proof of payment Screenshots or logs, if applicable We’ll do our best to ensure fair compensation or corrective action. 5. Unauthorized Payments If a purchase was made without your consent or through unauthorized use of your payment method, please contact us immediately. For your safety, we may temporarily restrict access to affected accounts while we verify ownership and investigate. Note: Filing false claims of unauthorized use may result in permanent suspension of your account. 6. Platform-Specific Refunds If your transaction was made through a third-party service (e.g., Google Play, Apple App Store, or another distributor), please follow their respective refund policies. We cannot process refunds directly for purchases made outside our platform. 7. Dispute Resolution Before initiating a chargeback through your bank or payment provider, we encourage you to contact our support team. Many issues can be resolved quickly and fairly without going through external disputes, which can delay outcomes and impact your game access.